Spruce IT Terms of Service
Last updated: September 2026
Services
Spruce IT provides flexible, hourly technology support for families and small businesses in Montgomery County, Pennsylvania. Each engagement is scoped individually by the hour or by agreement, with no ongoing contract or monthly minimum unless otherwise stated in writing.
No Guarantee of Specific Results
While we work diligently to resolve your technology issues, we cannot guarantee specific outcomes, the availability of any third-party service, or that any particular problem can be fixed. Support is provided on a reasonable-efforts basis.
Payment
Payment is due in accordance with the agreed terms of your particular engagement (typically on completion or by prior arrangement). Additional work outside the original scope may incur additional charges, which will be discussed with you before any such work begins.
Client Responsibilities
You agree to provide reasonable access to the systems being serviced, to have appropriate authorization to allow us to work on those systems, and to maintain backups of your important data. We are not responsible for data loss that occurs outside the scope of our standard backup practices.
Limitation of Liability
To the maximum extent permitted by law, Spruce IT shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the services provided. Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.
Third-Party Products
We may recommend or configure third-party products and services (hardware, software, or cloud services). Those products are subject to their own terms, warranties, and privacy policies, for which Spruce IT is not responsible.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact
If you have any questions about these Terms, contact us at:
Spruce IT Harleysville, PA hello@hirespruce.com